As a site-based Account Manager, you will be the primary point of contact for our customers, helping with on boarding, training and any general product queries.
This is the ideal opportunity for a motivated individual who will provide excellent customer service while maintaining an organized queue of internal tasks. Successful Implementation Specialists have an obsession for accuracy, a passion for helping others and a blend of technical and interpersonal skills.
Essential Duties and Responsibilities:
Own the implementation, training and product adoption plan for assigned clients.
Define, run and deliver necessary training for customers.
Recommend or build solutions required to get the project up and running efficiently
Serve as the EIDA subject matter expert on EIDA product capabilities
Provide feedback to our Product & Platform Engineering teams
Master the product through formal on boarding program and continued learning
Complete assigned tasks in an organized manner to ensure project deadlines
Proactive outreach to ensure customer success
Provide timely response to customer inquiries via phone and email
Review security protocols and practices to ensure company standards are met
Visit clients as required (Full driver’s license required)
EIDA experience preferable
Excellent grasp of the English language
Professional, positive, proactive, quality-focused attitude.
Strong written and oral communication skills.
Prior experience with account management / software implementation a plus
Technical / Engineering knowledge is beneficial
Minimum 3 years work experience
Have a recognised 3rd level qualification degree
Have a valid work permit to work in Ireland (if required).
Salary On Application
Job Type: Full-time, Permament
Project Location: Leixlip, Co Kildare